Privacy Policy
Welcome to The Seasons by Skyview. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our hotel, residences, website, and services.
Information We Collect
We collect personal and non-personal information to provide you with a seamless and personalized experience. This may include;
Personal Information: Name, contact details, identification documents, payment information, and reservation details.
Guest Preferences: Special requests, service preferences, and feedback to enhance your stay.
Usage Data: IP address, device information, and browsing activity when using our website or digital platforms.
Security Information: CCTV footage and access logs for safety and security purposes.
How We Use Your Information
We use the collected data to:
- Process reservations, payments, and service requests.
- Improve customer experience and tailor our offerings.
- Communicate important updates, promotions, and offers (with your consent).
- Ensure safety, prevent fraud, and comply with legal requirements.
Information Sharing & Disclosure
We do not sell or rent your personal data. However, we may share information with:
Service Providers: Trusted partners who assist in reservations, payments, IT support, and security.
Legal Authorities: When required by law or to protect the rights, safety, and property of The Seasons by Skyview and its guests.
Business Transfers: In case of mergers, acquisitions, or business restructuring.
Data Security & Retention
We implement strict security measures to protect your data against unauthorized access, loss, or misuse. Your information is retained only as long as necessary to fulfill business and legal obligations.
Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
Cookies & Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and improve services. You can modify your browser settings to manage cookie preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or data-related requests, please contact us at:
The Seasons by Skyview