Guest Policy Agreement

1. Check-in & Check-out

   1. Check-in time: 2:00 PM | Check-out time: 12:00 PM

   2. Early check-in and late check-out are subject to availability and may attract additional charges.

      
      

2. Payment Confirmation

   1. Full payment must be confirmed before check-in.

   2. No cash payments are accepted on the property.

   3. Proof of payment may be requested for verification before access is granted.

      
      

3. Refund & Cancellation

   1. Cancellations made five (5) days before check-in are eligible for a full refund.

   2. Cancellations within five (5) days of check-in will attract a 50% charge.

   3. No refunds will be given for early departures or no-shows.

      
      

4. Caution Fee & Security Deposit

   1. A refundable caution fee of ₦100,000 is required upon booking.

   2. This fee covers potential damages and will be refunded 48 hours after check-out if no issues are found.

      
      

5. Identification & Security

   1. All guests must provide a valid government-issued ID before checking in.

   2. Guests may have visitors, and registration is not required for short visits.

   3. The maximum number of guests per apartment must not exceed the stated limits as additional overnight guests beyond the apartment’s capacity may attract extra charges.

      
      

6. Late Check-Out

   1. Late check-out between 12:00 PM – 2:00 PM attracts a 50% charge of the daily rate.

   2. Check-outs after 2:00 PM will be charged for an additional night.

      
      

7. Pets

   1. Pets are not allowed within the premises.

      
      

8. Smoking

   1. Smoking is only permitted on the verandah of Apartments 102 and 202.

   2. Smoking is strictly prohibited inside all apartments. A penalty fee of ₦50,000 will be charged for any violation.

   3. The smoking of marijuana or any other illegal substances is strictly prohibited anywhere on the property.

   4. Smoking is only permitted in designated outdoor areas.

      
      

9. Loss of Key or Access Card

   1. Lost keys or access cards attract a replacement fee of ₦20,000.

      
      

10. Prohibited Activities

    1. Illegal substances, weapons, or any unlawful activities are strictly forbidden on the premises.

    2. Any violations will be reported to the appropriate authorities, and the booking will be immediately canceled without a refund.

       
       

11. Noise & Orderliness

    1. Guests must always maintain reasonable noise levels, especially between 10:00 PM and 7:00 AM.

    2. Parties or loud gatherings are not allowed without prior approval.

       
       

12. Housekeeping & Cleaning

    1. Guests are responsible for keeping the apartment tidy during their stay.

    2. Housekeeping services are available upon request and can be scheduled during designated hours.

    3. Additional cleaning services beyond standard housekeeping may attract extra charges.

    4. Littering in the hallways, outdoor spaces, or shared facilities is strictly prohibited.

       
       

13. Laundry Services

    1. We provide complimentary laundry services for the apartment’s bedding and towels.

    2. Guests who require personal laundry services will be charged separately.

       
       

14. Use of Facilities & Amenities

    1. All facilities (apartments, pool, restaurant, spa, etc.) must be used responsibly.

    2. Any misuse or damage to facilities will result in penalties.

    3. Proper swimwear is required for pool use.

       
       

15. Utility Usage & Conservation

    1. Guests are encouraged to turn off lights, air conditioning, and electronics when not in use.

    2. Water should be used responsibly to avoid wastage.

       
       

16. Fire Safety & Emergency Procedures

    1. No open flames, candles, or unauthorized electrical appliances are allowed.

    2. In case of an emergency, guests must follow the evacuation procedures.

    3. Emergency contact numbers will be provided at check-in.

       
       

17. Parking

    1. Parking is available for registered guests.

    2. Vehicles must be properly parked in designated areas to avoid obstruction.

    3. The property is not responsible for any damage or theft involving vehicles parked outside of the premises.

       
       

18. Handling Damages & Losses

    1. Guests are responsible for any missing item, damage, or loss caused to the apartment, furniture, or facilities during their stay.

    2. Damages beyond normal wear and tears will be assessed and billed to the guest.

    3. In case of accidental damage, guests should report it to management immediately for prompt resolution.

    4. The cost of repairs or replacements will be deducted from the caution fee or billed separately if it exceeds the deposit.

       
       

19. Liability & Indemnity

    1. Guests are responsible for securing their personal belongings and ensuring their valuables are kept safe.

    2. The Management is not liable for any loss of personal belongings, injury, or accident that occurs within the premises.

       
       

20. Right to Refuse Service

    1. The property reserves the right to deny entry or evict guests who fail to comply with the house policies.